Take One Get One

Frequently Asked Questions

Getting Help

• Where is my product?

  Please note that you can login to the My Account section to:

  • Find out how to retrieve your product (i.e. free product, service, cash back, or discount)
  • Check on the status of a pending sign-up
  • Notify customer service of an issue with a transaction

  If you feel you completed a transaction but did not receive credit, please use the checklist below to help identify the issue:

  • Please be sure you are checking the correct email account.
    Your confirmation email will be sent from Take One Get One.com to the email account that you used during the Take One Get One checkout process.
  • Please be sure you used our link to the advertiser before completing the offer.
    If you visit another site, or navigate to the advertiser using other means, credit can not be given for your sign-up.
  • Please check your spam/junk mail filters.
    Occasionally a confirmation email was sent but was flagged as spam / junk by your email provider or by an anti-spam program installed by users. Please check this folder.
  • Please note that some offers are not instantly confirmed by the advertisers.
    The estimated reporting time of each offer was displayed during your checkout process. By logging into the My Account section, you may review the advertiser's estimated timing to confirm the offer you completed.
  • Please make certain you have completed all the requirements for the offer you selected.
    The requirements for each offer were displayed during your checkout process. For example, some offers may require a purchase, or that you have never been a prior member. By logging into the My Account section, you may review the requirements for the offer you chose.

  Still have a problem? You will need to forward a receipt to verify your offer completion to . This is an email from the advertiser (not Take One Get One) verifying your sign-up or purchase with the advertiser.

  For fastest resolution, please login to the My Account section, find the transaction that had a problem, and click on 'Report a Problem' to open a ticket with our customer support.
• I signed up for a credit card - where is my product?

  Please note for most credit card offers, the advertiser requires your application be approved to earn your product (i.e. free product, service, cash back, or discount). Sometimes credit card applications are approved very quickly, and other times it can take longer. Please review the details of the offer you completed. Please login to the My Account section to monitor the status of your sign-up or to report a problem.
• How do I unsubscribe?

  You may click on the 'unsubscribe' link in the footer of an email we send to unsubscribe from future marketing emails.
• I signed up for an advertiser offer; can you cancel it for me?

  To modify or cancel the account you created with the advertiser, please contact the advertiser directly regarding your account.
• My product is not working; can you help me?

  For problems related to the fulfillment or use of your product, Take One Get One is unable to troubleshoot the error. Please contact the provider of the product directly.

About Take One Get One

• What is Take One Get One?

  Take One Get One is a trusted, alternative way to 'buy' items you want online today. We introduced this alternative to give you more CHOICE in how you pay for items from leading online merchants. Click here to learn more!
• How does Take One Get One work?

  With Take One Get One, you can get the products (i.e. free product, service, cash back, or discount) you want online by agreeing to try or purchase something else. In other words, agree to complete an advertiser offer, and get the product or service you wanted for free, at a discount, or earn Cash Back. The advertiser will contribute towards the cost of your product as a thank you for trying or purchasing the advertiser's product or service.
• Why should I use Take One Get One?

  Take One Get One is an optional service, designed to give you more choice. With Take One Get One, you can get a better deal - sign up for an offer that you are interested in (or need to purchase anyway) and get the original product or service you wanted for free, at a discount, or earn Cash Back.
• How will I get credit?

  If you complete the offer, the advertiser notifies Take One Get One of the offer completion and you will receive an email notification regarding your product (i.e. free product, service, cash back, or discount).
• When will I get credit?

  Most offers report instantly or within a few hours. Some offers may take longer. We'll always tell you how long each offer typically takes so you know what to expect. You can check on the status of your sign-up 24 hours a day at the My Account page.
• Can I complete an offer more than once?

  Most offers are only available to new members. However, with some offers (e.g. buying flowers, or shoes, or printer ink) you may complete the offer more than once. Please review the details of the offer you are interested in.

Your Take One Get One Account

• Do I need to set up a Take One Get One account?

  It is not required, but you can create an account at Take One Get One to monitor your sign-up status or to contact customer support.
• Why can't I login?

  You must use the email address that you used when you went through our checkout process. You will be prompted to set a password during your first visit.
• Why am I not receiving your email with my password?

  Occasionally an email was sent but was flagged as spam / junk by your email provider or by an anti-spam program installed by users. Please check this folder. If you still have problems, please contact customer service here.